Frequently Asked Questions
How do I place an order?
After adding items to your shopping cart, click the “checkout” button on the shopping cart page and follow the instructions on your screen. If you prefer not to use the website to place your order, you can use the site as a catalog, locate the items you wish to order, and then telephone our office to place your order.
What are your shipping charges? Do you ship outside the US?
Our web site calculates postage based on the total weight of the items and the delivery address. Please add your selections to the shopping cart and type in your shipping address. You will see the postage amount before payment information is required. Yes, we ship outside the US.
Can you send me a catalog of your products?
We do not produce a printed catalog of our products. Please use this website to browse our items.
Is my personal information secure when I shop on this site?
Your order is safe with us. Our website is built on the Shopify e-commerce platform which is dedicated to the highest level of security in transactions possible. You can read more about their compliance with industry security standards here. If you prefer not to use a credit card to place your order, you can use this site as a catalog, locate the items you wish to order, and then telephone or fax our office to place your order.
Which credit cards do you accept?
We accept MasterCard, Visa and American Express.
How do I place a gift order?
Use the gift recipient’s name and address on the first page of the checkout process, under the Shipping Address section. On the second page of the checkout process, under Payment Method in the Billing Address section click the circle next to “Use a different billing address” and fill out your billing information. We can only handle one gift shipping address per order.
Do you offer gift certificates?
Yes, please visit our gift certificate page to purchase a gift certificate.
I want to return an item I purchased from your site because I don’t like it/you sent me the wrong one/I already have it/it’s damaged/there’s a defect. What now?
Please contact our Customer Service department at firstname.lastname@example.org or call 646-215-2500 for instructions. If you purchased the item from another online retailer, please contact them for help.
If you still require more assistance, please contact our Customer Service department at email@example.com or call 646-215-2500.